Six of MSP's concessionares were recently recognized for their outstanding customer service at the third annual 5 Star Merchant Awards.
Winners were selected based off of their performance in the Secret Shops program - a program that covertly evaluates employees' customer service skills.
This year's winners are listed below, along with their categories:
- Best Casual Dining: Fly Bar
- Best Quick-Serve Restaurant: Subway T2
- Best Specialty Retail: Aveda
- Best News and Gift: L’Etoile Market
- Best Sustainability Program: Volante
- Best Overall Concessionaire: Caribou Coffee
Winners receive in-terminal messaging, advertising on mspairport.com and in-store signage.