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Frequently Asked Questions

Frequently Asked Questions for MSP employees

For more information about what’s happening at the MSP Airport in relation to the COVID19 pandemic, please visit www.mspairport.com.

 

Is the badging office open?

The badging office is open. However, if you are dropping off a badge, please visit the Badging Office website to be sure you have the most updated hours of operation.

 

How do I turn in my badge?

If your company has terminated your employment with them, you must turn in your MSP Airport security badge immediately. 

If your company has placed your badge in a leave of absence status due to a furlough or temporary lay-off, you will need to turn in your MSP Airport security badge

You have three options for returning your badge:

  • Turn your badge into your supervisor or company’s human resources representative
  • Drop it off yourself in our always available drop box
  • Mail it to the badging office.

The address is below and is also located on the back of your badge:

 

Airport Police Department

MSP international Airport

4300 Glumack Drive, LT – 3255

St. Paul MN 55111

It is a Transportation Security Administration (TSA) regulation that your badge must be turned in within 24 hours of termination, separation, retirement, leave of absence, or suspension.  Avoid paying fines ($200 or more) by turning in your badge on time!

 

Where is the badging office?

Click here for directions to the badging office.

Blue ramp, level 5 is currently open for Badging Office customers

 

Can I park at Terminal 1, rather than Terminal 2, if my job is located at Terminal 1?

Effective immediately, employees who have an MSP Airport parking zip pass can use the parking ramps at both Terminal 1 and Terminal 2 while on duty at the airport. This policy is in place until further notice.

Employees with a zip pass may park on any open level available in the ramps at Terminal 1.

 

What restaurants and retail stores are open?

The status of each restaurant and retail store is in flux. Restaurants and retailers are working with the airport’s management to ensure there are food options open from early in the morning until at least 9 p.m. every day. 

McDonalds is no longer serving 24 hours a day. Its hours are now 4:30 a.m. - 10 p.m. AtYourGate continues to provide food delivery services at Terminal 1. Check their app for hours and restaurant availability.

 

I need a key. Is the airport’s facilities department open?

The Metropolitan Airports Commission (MAC) Facilities Department is making the following adjustments to help prevent the spread of COVID-19 to the public and staff members. These policies are effective Thursday, March 19, 2020 and are in place until further notice. 

Access to the Office

The MAC Facilities office is closed to outside visitors.  Office access is limited to appointments only.  To make an appointment, please call 612-726-5225 or e-mail the Facilities group at Facilities@mspmac.org.  Please continue to call the office with repair requests as this process has not changed.

Key Access

The ability to check out keys is discontinued.  If you require a key to conduct business, fill out a Lock & Key Request Form in order to be issued keys.  You can download the form here. If you require access to a tenant space, please coordinate access with the tenant. 

Key requests will be processed via electronic form only.  No paper copies will be accepted. Acceptable formats include PDF, Microsoft Word, or a JPEG image.  Forms are to be submitted to mac-keyrequests@mspmac.org.  Once submitted, allow 5 to 10 working days for requests to be processed.  Keys will be available on Tuesdays and Thursdays.  Staff will contact you to coordinate a pick-up time. 

Returning Keys/Cliq Key Battery

Envelopes are available outside of the Facilities office for key returns or Cliq key battery replacements.  Please be sure all the information requested on the envelope is provided before placing keys in the envelope. Once secured, slide the envelope under the main office door.  Receipts for returned keys will be e-mailed to the name listed on the outside of the envelope.  Staff will notify CLIQ key users when their battery replacements have been completed to coordinate a pick-up time.

 

When will I be called back to work?

It is too early to predict when the aviation and airport industry will rebound to where it was previous to the start of the pandemic.

 

Please speak with your individual employer about any questions you have about your job status.

How do I request a copy of a police report from the Airport Police Department?

To request a copy of a police report, please download the appropriate form below, fill it out, and mail, fax, or scan and email it back to the APD Records Division.

APD Information Disclosure Request Form – Records/Reports

APD Digital Data Request Form

Phone: 612-726-5115
Fax: 612-725-6185
Email: APDRequest@mspmac.org

If you have any questions, please contact the APD Records Division at 612-726-5115.

When sending or leaving a message, if you have a case number please include this information, along with your name and telephone number. A case number is assigned for each incident and is given to the persons involved for reference.

Messages are returned Monday - Friday, 8 a.m. to 4 p.m., excluding federal holidays.

What are the hours of the badging office?

Badging Office Hours

Monday 7 a.m. to 3:00 p.m.*
Tuesday 7 a.m. to 3:00 p.m.*
Wednesday 6 a.m. to 3:00 p.m.*
Thursday 7 a.m. to 3:00 p.m.*
Friday 7 a.m. to 3:00 p.m.*

Fingerprinting Hours

Monday 7 a.m. - 3 p.m.
Tuesday 7 a.m. - 3 p.m.
Wednesday 7 a.m. - 3 p.m.
Thursday 7 a.m. - 3 p.m.
Friday 7 a.m. - 3 p.m.

* The Badging Office is closed on Saturdays, Sundays and MAC-observed holidays.

What should I do if my badge doesn’t work and the Badging Office is closed?

If your badge breaks, or just stops working, and the badging office is closed,  go to the Police Department (POC) on the Baggage Claim level of Terminal 1, near Claim  #14, and have the badge reprinted.

For more info- see this pdf

What are the hours of MSP?

MSP is open 24/7/365.

What do I do if I forgot my badge at home?

If you are a badge holder, you MUST have your badge to access your secured work area. NO passes or escort privileges are extended to badge holders. 




 

Do any of the shops/restaurants offer employee discounts?

Yes, most of the restaurants at MSP offer an employee discount. Show your badge and ask the cashier. In addition, several restaurants have employee only specials. Find more here.

My car was towed, where did it get towed to?

Please contact Mark's Towing at 651-454-1533

 


 

Can I share my ZipPass for parking?

No, ZipPasses are issued to one person, and they are the only person authorized to use it. 

Can I park overnight in the ramp with my ZipPass?

Only if you are working an overnight shift. 

Where is the employee parking in the Terminal 2 ramp?

Employee parking is in the Value Ramp on Levels 5-8.

Can I use my ZipPass to park when I'm traveling?

No, only if you are traveling on business. Your ZipPass is only for use while you are at work. 

What do I do if I forgot my ZipPass?

Either return to pick it up, or pay to park. No refunds are given for forgotten or missing ZipPasses. 

What do I do if I can't exit the parking ramp?

Push the "call for assistance" button. 

How do I sign up for employee parking?

See your company parking representative. They will request a ZipPass for you and inform you of the regulations. 

What hours is the MAC Landside Office open?

Monday-Friday, 8 am - 4:30 pm; Closed Tuesdays from 8-10 am. 

What waste materials are recycled at MSP?

The recycling program at MSP accepts:

  • cardboard
  • paper products (newspaper/magazines, office paper, etc.)
  • metal cans
  • glass/plastic bottles
  • used cooking oil
  • food waste/organics (currently available in limited areas only)